Description

I worked as an interaction and UX designer in Ericsson for four and half years between January 2014 and May 2018. I was the member of the lead UX team of Business Unit Digital Services (BDGS) organization of Ericsson in Stockholm, Sweden. My work at Ericson is mainly protected under NDAs therefore here I only provide a brief explanation of my key responsibilities:

UX Lead for Key Products at BDGS

I worked as the UX lead for the Ericsson Security Manager product, supervising delegated work to UX designers and UI developers

Formerly, I was the UX Designer for the Ericsson Telecom CRM (Customer Relationship Management) and its Retail Management System feature

Proof of Concept Design and Prototyping

I created interactive prototypes based on PoC design concepts for setting UX vision for selected BDGS products in strategic domains such as Big Data Analytics , Smart Utility Systems and Security Management

These PoC projects were driven from inception to completion, while closely collaborating with user researchers, UX designers and front-end developers.

The design concepts and prototypes for web, mobile and wearable platforms were presented at highly visible events such as Mobile World Congress, presented in customer demos to first-tier mobile operators and selected to be showcased in Ericsson Studio for C-level executives and VIP customers

Ericsson Brand Consistency and Evolution

Driver for UX Expert Reviews

Ensured overall brand consistency across BDGS products by driving UX expert reviews on key products both during products' design and implementation phases

Collaboration with local UX teams

Provided support to 8 local UX teams located in Asia, Canada, Europe and United States in terms of interaction design and prototyping

Ericsson Software Brand Consistency Board

Served in the Ericsson Software Brand Consistency board and participating in assessment reviews in order to evaluate UX quality of product releases and to maintain overall brand coherence across Ericsson's software products portfolio

UX Vision

Participated in UX Vision design studies as an interaction designer to contribute to the brand evolution and collaborated with other Ericsson design teams such as industrial design and packaging throughout these projects

Common UX Patterns

Led Brand and UI Patterns meetings in order to identify common UI issues and solutions, designing and advocating common UI Patterns and spreading common UX know-how across our organization

Common UI Development Framework Studies

I also conducted UI framework studies, workshops and meetings for assessing UI frameworks in use among BDGS products

Elicited requirements from chief architects and product development teams were complied into UI framework requirements reports in order to faciliate comparison and assessment of different UI development frameworks in terms of user experience requirements